Help & support

1. Fill in your Company profile: registration details, insurance, accreditations, policies and references.

2. Upload supporting documents to the Knowledge library: policies, case studies, CVs and past bids.

3. Go to Questionnaires and upload the buyer’s PQQ or Selection Questionnaire. Every question is found automatically and answers are drafted for you.

4. Review each answer, edit or regenerate where needed, approve it, then export to Word.

Company profile →Knowledge library →Questionnaires →

As much as you can. Every answer is written only from your profile and library, so anything missing becomes a highlighted [placeholder] for you to complete. The profile strength meter shows how complete it is.

Anything that evidences your answers: health & safety, environmental, equality and quality policies, case studies with contract values and outcomes, staff CVs, certificates and previous successful bids. Specific evidence produces specific answers.

PDF, Word (.docx), plain text and Markdown files up to 4MB. Older .doc files need saving as .docx first.

Scanned PDFs (pictures of pages) contain no readable text. Ask the buyer for the Word version, or export it as a text-based PDF.

Reading the questionnaire usually takes under a minute. Answers are then written in batches, with a progress bar, and you can start reviewing finished answers while the rest are drafted. Don’t close the page until drafting has finished.

The answer needed information that isn’t in your profile or library. The missing details are listed above the answer and marked as [placeholders] in the text. Add the information to your profile so future questionnaires get it automatically, then edit or regenerate the answer.

Edit the text directly (it saves when you click away), or click Regenerate and give an instruction such as “mention our NHS framework work and keep it under 200 words”. Word counts are shown against the buyer’s word limit.

No. Treat them as a strong first draft. AI can misread a question or phrase something inaccurately. You are responsible for checking every answer, especially declarations and yes/no questions, before you submit. Only approve an answer once you’re happy with it.

Open the questionnaire and click Export. Word gives you a formatted document with highlighted placeholders, ready to finish and submit. CSV is for pasting into e-tendering portals or Excel.

Only members of your workspace. Each organisation’s profile, library and questionnaires are kept separate. Our own admin tools deliberately don’t show your answers or documents.

No. Content is sent to our AI provider only to read your questionnaire and draft your answers, and we restrict requests to providers that don’t collect or retain data for training. See the privacy policy for details.

Privacy policy →

We keep the text extracted from your files, not the original files. Deleting a document or questionnaire removes it from your workspace.

Free: 1 questionnaire/month, 3 library documents, 1 seat. Starter: 5 questionnaires/month, 25 library documents, 2 seats. Pro: 25 questionnaires/month, 100 library documents, 5 seats. Business: Unlimited questionnaires/month, Unlimited library documents, 20 seats.

Paid plans are monthly: Starter £49, Pro £149, Business £399 per month plus VAT.

Plan & billing →

Go to Plan & billing. Choose a plan to upgrade. If you already subscribe, choosing a plan or clicking “Manage billing & invoices” opens our secure billing portal, where you can switch plans, update your card or cancel. Cancelling takes effect at the end of your current billing period.

In an organisation, only admins can change billing.

In Plan & billing, click “Manage billing & invoices” to view and download every invoice.

Pro includes a 14-day free trial. You won’t be charged until the trial ends, and you can cancel any time before then from the billing portal.

You’ve reached your plan’s monthly questionnaire limit. It resets on the 1st of each month, or you can upgrade from Plan & billing.

Create an organisation from the switcher at the top of the sidebar, then invite people from “Manage organisation”. Everyone in the organisation shares one profile, library and set of questionnaires. Your plan sets how many seats you have.

Plans belong to the workspace they were bought in. If you upgraded your personal workspace, your organisation is still on Free. Switch to the organisation in the sidebar and upgrade it there, then cancel the personal plan from the billing portal.

Click your profile picture at the bottom of the sidebar and choose “Manage account”.

Check you uploaded the questionnaire itself rather than a covering letter, specification or guidance notes. If it’s a scanned PDF, upload a Word or text-based version instead.

This is usually temporary. Wait a moment and click “Resume drafting”. Answers already written are kept.

Each plan has a daily limit on AI requests (drafting and regenerating) to keep the service fair for everyone. It resets at midnight UTC, or you can upgrade for a higher limit.

Refresh the Plan & billing page; activation normally takes a few seconds. If it still shows the old plan after a few minutes, contact us below and include the email address on the receipt.